Ducks Quack, Eagles Soar

No one can make you serve customers well. That's because great service is a choice. Harvey Mackay, tells a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey

He handed me a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.' Taken aback, Harvey read the card. It said: Wally's Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment. This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.' I said jokingly, 'No, I'd prefer a soft drink.'
Wally smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.' Almost stuttering, Harvey said, 'I'll take a Diet Coke.' Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal,Time, Sports Illustrated and USA Today.'

As they were pulling away, Wally handed me another laminated card. 'These are the stations I get and the music they play, if you'd like to listen to the radio.'
And as if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.

'Tell me, Wally,' Harvey asked the driver, 'have you always served customers like this?' Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called You'll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself. He said, 'Stop complaining!

Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.'' 'That hit me right between the eyes,' said Wally. 'Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers weren't friendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.'

'I take it that has paid off for you,' Harvey said.'It sure has,' Wally replied. 'My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it. You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.'

Wally was phenomenal. He was running a limo service out of a Yellow Cab. I've probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting.

Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles. How about us? Smile, and the whole world smiles with you.....The ball is in our hands!

Animal Blankies

After deciding I wanted to focus more on making baby/children items, I came up with these animal blankies. I had a pattern of the monkey, but after I made it, I thought I should come up with more animals. So, I made a teddy bear, cat, lamb, frog, and robots. I daresay they came out cute! Since these little blankies woke up my creative side, I have a list of other animals I'd like to try to make also. So I may be working on these for quite some time!

These are made from flannel fabric so they are nice and soft. The faces are made with fleece that are appliqued onto the heads. Face features are hand embroidered. They do have safety eyes but I guarantee these cannot be pulled off! These are the same type of eyes they use on stuffed animals. They measure 19" wide x 22" high so are small enough that a toddler can carry it around without tripping over it.

These are listed in my etsy shop as well as my Artfire shop. So, if you have a baby shower or b-day coming up, these would make great gifts!

Letter from Iraq

I know I normally blog about my business, but I felt the need to blog this letter from a soldier. I couldn't agree more with what he has to say and wanted to pass it on. Maybe people will stop and think about it and change the way they feel about certain things.

WRITTEN BY A SOLDIER IN IRAQ.

Okay, I need to rant.

I was just watching the news, and I caught part of a report on Michael Jackson . As we all know, Jackson died the other day. He was an entertainer who performed for decades. He made millions, he spent millions, and he did a lot of things that make him a villain to many people. I understand that his death would affect a lot of people, and I respect those people who mourn his death, but that isn't the point
of my rant.

Why is it that when ONE man dies, the whole of America loses their minds with grief. When a man dies whose only contribution to the country was to ENTERTAIN people, the American people find the need to flock to a memorial in Hollywood , and even Congress sees the need to hold a "moment of silence" for his passing?

Am I missing something here? ONE man dies, and all of a sudden he's a freaking martyr because he entertained us for a few decades? What about all those SOLDIERS who have died to give us freedom? All those Soldiers who, knowing that they would be asked to fight in a war, still raised their hands and swore to defend the constitution and the United States of America . Where is their moment of silence? Where are the people flocking to their graves or memorials and mourning over
them because they made the ultimate sacrifice? Why is it when a Soldier dies, there are more people saying "good riddance," and "thank God for IEDs?" When did this country become so calloused to the sacrifice of GOOD MEN and WOMEN, that they can arbitrarily blow off their deaths, and instead, throw themselves into mourning for a "Pop Icon?"

I think that if they are going to hold a moment of silence IN CONGRESS for Michael Jackson, they need to hold a moment of silence for every service member killed in Iraq and Afghanistan . They need to PUBLICLY recognize every life that has been lost so that the American people can live their callous little lives in the luxury and freedom that WE, those that are living and those that have gone on, have provided for them. But, wait, that would take too much time, because there have been so many willing to make that sacrifice. After all, we will never make millions of dollars. We will never star in movies, or write hit songs that the world will listen too. We only shed our blood, sweat and tears so that people can enjoy what they have.

Sorry if I have offended, but I needed to say it. Feel free to pass this along if you want...

Remember these five words the next time you think of someone who is serving in the military; "So that others may live..."